Though both are standard modules from Salesforce and are available in all Editions. Each has its intended use case to serve separate business processes.
Sales cloud caters a sales solution which increases the sales team’s productivity. Sales cloud Implementation will help business in following ways
- Customers find leads, and close deals faster
- Effective Lead Management which includes Lead assignment, Productive campaign, Managing campaign members, Opportunity and Product management
- Standardised quoting and pricing capability
- Easy access to Customer Details
- Forecasting
Service cloud caters an intelligent service module that focus on Customer Service and will empower agents in driving customer success with smarter, faster service tools. Service cloud implementation will help business in following ways:
- Essential Case Management which includes Case Assignment and case Escalation
- Knowledge-base capabilities which provides sharing of information
- Feature like Ideas, Questions and Answers which enables Customer Collaboration
- Live Chat for Customer and Support Agent Interaction
Comparison table for Sales Cloud and Service Cloud functionality
